Frequently Asked Questions

If needed, is Compassionate Care available at all hours?

Yes, we are. We are here for your convenience 24/7, with day and after-hour coordinators to provide you with support, even on short notice. Compassionate Care has staff available 24/7, with as little as 3 hours notice.

Does Compassionate Care provide a variety of services?

Yes, we provide Home Making Services, personal care, assisting client with hygiene and skin care, supervising , sitting, nutrition and dietary needs, grocery shopping, transportation, laundry, dry cleaning, respite, companionship, feeding, meal preparation, bathing, hair dressing/barbering, clothing/shopping, outings/outdoor tasks and activities, heavy cleaning, nursing services, pet services, and safety and welfare.

Does Compassionate Care provide a variety of staffing?

Yes, we provide: Registered Nurses, Licensed Practical Nurses, Health Care Aides, Nurse's Aides, Home Support Workers, Child Care Providers, Companions/Sitters, Yard work/Handymen, Home Cleaners, Special Needs Support Workers, Live-in Caregivers, Home Makers, Nannies, and Pet Care. All of our employees are insured and bonded.

If a client does not speak English, are they still eligible for support?

Yes, Compassionate Care employs a diverse group of staff to meet the many cultural, ethnic and language needs in the community. Compassionate Care has a database with more than 40 spoken languages.

Prior to hiring, does Compassionate Care do any background checks?

Yes, Compassionate Care requires the following prior to hire: a clean, current criminal record check (no older than 3 months to date), a Provincial Child Abuse Registry Check 9(upon application process), a current CPR level C certificate (no older than 1 year to date), and a currently Emergency First Aid certificate (no older than 3 years to date).

After hiring, does Compassionate Care provide any further training and education?

Yes, once hired, all Compassionate Care employees are required to attend the following courses: Non-Violent Crisis Intervention Training, PHIA Training, Autism Training, Non-Verbal Communication Training, In-House Orientation, and In-House workshop.

Does Compassionate Care provide any transportation?

Yes, we do. We provide basic transportation to and from shopping, errands, school, activities, etc.

Who purchases Home Care Services?

Most of the Home Care Services purchased are by private clients or third parties who may contribute wholly to partially to the costs. Third part agencies include: Insurance Companies including health insurance and long-term care, Workers' Compensation, Health Ministries, Human Resources Ministries/Social Services, Indian Affairs Agencies, National Institutes for the Blind, Senior Citizen Agencies, Veterans Administration, and Public Trustees.

What are clients looking for when selecting a Home Care Service Provider?

Clients look for the following when selecting a Home Care Service Provider: the experience and length of time you / the agency have been providing home care services, that established standards are met, literary handouts that provide information on services, eligibility requirements, fee structures and sources of funding are available, assurance that you / employees are bonded and covered by liability insurance